Terms and Conditions

Agreement between User and rhcustomwoodworks.com 

Welcome to rhcustomwoodworks.com. The rhcustomwoodworks.com website (the "Site") is comprised of various web pages operated by RH Custom Woodworks ("RHCW"). rhcustomwoodworks.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of rhcustomwoodworks.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

rhcustomwoodworks.com is an E-Commerce Site. 

The purpose of the website is to communicate information to visitors of product and service offerings made by RH Custom Woodworks and to allow for the purchase of the offerings through the website. The products provided by RH Custom Woodworks include items such as wooden Cutting Boards, Charcuterie Boards, Coasters, various wooden Gifts, Promotional items, and raw wood products. RHCW provides wood products made with materials that are either harvested by RH Custom Woodworks or purchased from third parties. 

General Conditions

RHCW reserves the right to:

- Refuse services to any individual or entity for any reason at any time 

- Refuse any order that may have been placed with us

- Limit the quantity of any offered products or services

- Discontinue any product at any time

- Change product pricing, availability and descriptions at any time

Every effort has been made by RHCW to represent/display its products within the Site as accurately as possible with relation to items such as product color, shading, brightness and geometry. RHCW offers no guarantees with regards to how accurate the representation of these items may be on your computer/device display.

Materials

As a natural material, Wood has inherent unique qualities and characteristics such as wood grain patterns, wood tones, wood colors, wood shading & potential irregularities caused by wood knots. These unique qualities and characteristics are normal and expected as part of the products provided by RHCW. RHCW shall have no liability associated with the unique qualities and characteristics of the Wood materials used within the products it provides, including how these unique qualities and characteristics may be altered through various Wood finishes (e.g. stains, paints, varnishes, lacquers, oil-based coatings, water-based coatings, waxes and other finishes that are commonly used within the industry). 

RHCW does not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any perceived errors in the product/service will be corrected.

Privacy 

Your use of rhcustomwoodworks.com is subject to RHCW's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. 

Electronic Communications 

Visiting rhcustomwoodworks.com or sending emails to RHCW constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Your Account 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that RHCW is not responsible for third party access to your account that results from theft or misappropriation of your account. RHCW and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. 

Children Under Thirteen 

RHCW does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use rhcustomwoodworks.com only with permission of a parent or guardian. 

Cancellation/Refund Policy 

Only non-customized product orders that are not shipped may be considered for cancellation and refund.  Cancellations will be assessed a 5% cancellation fee.

Due to the nature of the products offered, RHCW does not accommodate order cancellations for custom orders.

Custom orders include, but are not limited to, the following:

- Made-to-order purchases (i.e. custom designs, non-standard requests)

- Standard product orders that include the purchase of options

- Orders that include personalized attributes such as engravings or carvings

RHCW does not provide for cancellations, refunds or exchanges for any products that have been shipped.

Links to Third Party Sites/Third Party Services 

rhcustomwoodworks.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of RHCW and RHCW is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. RHCW is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by RHCW of the site or any association with its operators. 

Certain services made available via rhcustomwoodworks.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the rhcustomwoodworks.com domain, you hereby acknowledge and consent that RHCW may share such information and data with any third party with whom RHCW has a contractual relationship to provide the requested product, service or functionality on behalf of rhcustomwoodworks.com users and customers. 

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use rhcustomwoodworks.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to RHCW that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of RHCW or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. RHCW content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of RHCW and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of RHCW or our licensors except as expressly authorized by these Terms. 

International Users 

The Service is controlled, operated and administered by RHCW from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the RHCW Content accessed through rhcustomwoodworks.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

Indemnification 

You agree to indemnify, defend and hold harmless RHCW, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. RHCW reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with RHCW in asserting any available defenses. 

Arbitration 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Class Action Waiver 

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and RHCW agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 

Liability Disclaimer 

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. RH CUSTOM WOODWORKS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

RH CUSTOM WOODWORKS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. RH CUSTOM WOODWORKS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RH CUSTOM WOODWORKS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF RH CUSTOM WOODWORKS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction 

RHCW reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Wisconsin and you hereby consent to the exclusive jurisdiction and venue of courts in Wisconsin in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and RHCW as a result of this agreement or use of the Site. RHCW's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of RHCW's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by RHCW with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and RHCW with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and RHCW with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

Changes to Terms 

RHCW reserves the right, in its sole discretion, to change the Terms under which rhcustomwoodworks.com is offered. The most current version of the Terms will supersede all previous versions. RHCW encourages you to periodically review the Terms to stay informed of our updates. 

Contact Us 

RHCW welcomes your questions or comments regarding the Terms: 

RH Custom Woodworks 

1250 Commons Circle #1029 

Plover, Wisconsin 54467 

Email Address: sales@rhcustomwoodworks.com 

Telephone number:  7154435032 

Effective as of April 15, 2025